shipping and returns

Shipping and Returns

Shipping

  • Orders are processed within 1–2 business days of payment confirmation.

  • Standard delivery reaches you in 5–7 business days across India.

  • Express delivery (2–3 business days) is available at checkout for an additional charge.

  • Free standard shipping applies to all orders above ₹2,999/-

  • Once your order is on its way, you will receive a tracking number via email and SMS.

  • Delivery Disputes: In the rare event of a missing package that is marked as "delivered" by our courier partner, you must report it to us within 48 hours of the delivery timestamp. We cannot investigate or verify claims made after this window.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the piece must be completely unworn, unwashed, and returned in its original packaging with all tags intact—free from damage, stains, makeup marks, odours, or alterations.

  • Unboxing Video Requirement: To protect against transit damage or missing items, we require an unedited unboxing video recorded from the moment you open your package. If you receive a damaged or incorrect item, this video must be shared with us within 48 hours of delivery to qualify for a return or replacement.

  • Final Sale Items: Sale items, promotional bundles, and gift cards are final sale and are not eligible for returns or exchanges.

Exchanges

  • Size or colour exchanges are welcome within 7 days of delivery, subject to stock availability.

  • Fair Use Policy: To prevent excessive shipping costs, we offer a maximum of one free exchange per order. Subsequent exchange requests for the same order will incur a reverse-shipping fee of ₹150/-.

Refunds

  • Once your return is received at our warehouse, please allow 3–4 business days for our team to inspect the item.

  • Approved refunds are processed within 5–7 business days back to your original payment method.

  • Rejected Returns: Items that do not pass our quality check (e.g., items showing signs of wear or missing tags) will not be refunded. The item can be shipped back to you at your expense, or it will be discarded if unclaimed within 14 days.

How to Initiate a Return or Exchange

Write to us at business@ansomen.com with your order number and a brief note explaining the reason (and attach your unboxing video if claiming a damaged delivery). Unauthorised packages sent back to our warehouse without prior email approval will not be accepted.

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